WE BELIEVE IN TAKING CARE OF OUR CUSTOMERS, AND WE BELIEVE THE
CUSTOMER IS ALWAYS RIGHT.  THAT BEING SAID HERE ARE A FEW GUIDELINES
WE HAVE IMPLEMENTED OVER THE YEARS TO HELP IMPROVE YOUR EXPERIENCE.
THESE POLICIES ALLOW US TOO QUICKLY SERVICE OUR CUSTOMERS AND
GET THEM BACK TO WORK AS QUICK AS POSSIBLE.

1. PRO MOWER HAS A GREAT PARTS DEPARTMENT WHICH IS USED
TO SOURCE THE PARTS WE NEED TO REPAIR YOUR EQUIPMENT.
DUE TO WARRANTY POLICIES, PART ACCURACY, &
SPEED PRO MOWER WILL ACQUIRE ALL THE PARTS REQUIRED FOR YOUR REPAIR

2. WE PROVIDE ESTIMATES FOR MOST REPAIRS REQUIRED PRIOR TO MAKING
THOSE REPAIRS, SO YOU KNOW UP FRONT WHAT IT WILL COST YOU.

3. ALL ELECTRICAL, HYDRAULIC AND INTERNAL ENGINE REPAIRS
ARE BASED ON TIME AND PARTS REQUIRED TO FIX THEM.

4. FOR SAFETY REASONS AND PER OUR INSURANCE COMPANY
CUSTOMERS ARE NOT ALLOWED IN THE SERVICE AREA.

5. PRO MOWER CHARGES A DIAGNOSTIC FEE WHICH IS APPLIED
TO YOUR REPAIR UPON APPROVAL FROM YOU.
DIAGNOSTIC FEES DO NOT INCLUDE REASSEMBLY.

6. IF YOUR EQUIPMENT IS NOT REPAIRABLE OR IT DOESN'T MAKE
SENSE TO FIX YOURS, THE DIAGNOSTIC FEE WILL BE USED AS A CREDIT
TOWARD THE PURCHASE PRICE OF NEW EQUIPMENT

7. IF YOUR EQUIPMENT COMES IN THE SHOP AND HAS NOT RUN FOR MORE THAN
A WEEK, WE ARE RELYING ON YOU THE OWNER OF THE EQUIPMENT
TO STATE AND KNOW THE FITNESS & WORTHINESS OF REPAIRING YOUR EQUIPMENT.

8. WE ARE NOT RESPONSIBLE FOR LOSS OR DAMAGE IN CASE OF FIRE, THEFT, OR
ANY OTHER CAUSE BEYOND OUR CONTROL.

9. ANY EQUIPMENT LEFT OVER 14 DAYS AFTER BEING NOTIFIED EQUIPMENT IS
READY, WILL BE CHARGED A $4.00 PER DAY STORAGE FEE